FTA Channel ("FTA Channel," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when you access or use the FTA Channel website, applications, products, and services (collectively, the "Platform"). By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all users, visitors, subscribers, partners, channel owners, and third parties interacting with FTA Channel. This Policy applies to personal data collected through:

Website;
Mobile applications;
Smart TV applications;
Payment systems;
Customer support channels;
Messaging platforms;
Marketing campaigns;
Forms and submissions.

Including but not limited to:

WhatsApp;
Telegram;
Email;
Web forms;
Future communication channels.

2. Information We Collect

We collect only the information necessary to operate the Platform and deliver our services.

2.1 Personal Information

We may collect:

Full name;
Email address;
Phone number;
Country of residence;
Preferred language;
Billing information;
Subscription status;
Communication preferences.

2.2 Technical Information

We may automatically collect:

IP address;
Browser type;
Device information;
Operating system;
Application version;
Time zone;
Language settings;
Access logs;
Usage metrics.

2.3 Payment Information

Payments are processed by third-party payment processors, including Stripe and affiliated payment partners. FTA Channel does not store full credit card information, card security codes, or complete payment credentials. Payment processors may collect:

Cardholder name;
Payment token;
Billing address;
Payment method metadata;
Transaction identifiers.

Such data is governed by the privacy policies of the respective payment processor.

3. How We Use Your Data

We process personal data for legitimate business purposes, including:

Creating and managing accounts;
Processing subscriptions;
Verifying payments;
Providing customer support;
Sending service notifications;
Managing billing and renewals;
Detecting fraud or abuse;
Improving platform performance;
Performing analytics;
Providing security monitoring;
Sending marketing communications (when permitted).

We process only data necessary for each specific purpose.

4. Legal Basis for Processing

Where applicable under privacy laws such as GDPR, we rely on one or more of the following legal bases:

Contract performance;
Legal obligations;
Legitimate interests;
User consent;
Fraud prevention;
Security enforcement.

5. Marketing Communications

We may send users:

Product updates;
Service notices;
Promotions;
Campaigns;
Feature announcements;
Marketing content.

Marketing communications may occur via: Email; WhatsApp; Telegram; SMS; Push notifications. Where required by law, we will obtain consent before sending promotional content.

Users may opt out of marketing communications at any time. Service-related communications may still be sent when necessary.

6. Data Sharing

FTA Channel does not sell personal data. We may share personal data only with service providers necessary to operate the Platform. Examples include:

Payment processors;
Hosting providers;
Cloud infrastructure;
Security providers;
Customer support tools;
Analytics tools;
Legal advisors;
Compliance providers.

All third-party service providers are expected to implement appropriate security measures.

7. International Data Transfers

FTA Channel operates internationally. Your personal data may be transferred to, processed, or stored in countries outside your country of residence, including jurisdictions with different data protection laws.

Where legally required, we implement safeguards for international transfers, including contractual protections and technical security measures.

8. Data Retention

We retain personal data only as long as reasonably necessary for:

Service operation;
Billing records;
Compliance obligations;
Fraud prevention;
Legal defense;
Contract enforcement.

Retention periods may vary depending on applicable law and operational necessity. When retention is no longer required, data will be deleted, anonymized, or securely destroyed.

9. Security Measures

FTA Channel implements technical, organizational, and administrative safeguards designed to protect personal data. Security measures may include:

Access control;
Encryption;
API authentication;
Firewalls;
Security monitoring;
Logging;
Rate limiting;
Intrusion detection;
Backup procedures.

Although we strive to protect personal data, no system can guarantee absolute security.

10. User Rights

Depending on your jurisdiction, you may have rights regarding your personal data. These rights may include:

Access;
Correction;
Update;
Deletion;
Restriction of processing;
Objection;
Data portability;
Withdrawal of consent.

FTA Channel will respond to legitimate requests in accordance with applicable law.

11. Cookies and Tracking

FTA Channel may use cookies, analytics tools, and similar technologies to improve user experience and platform performance. These technologies may be used for:

Session management;
Authentication;
Preferences;
Security;
Analytics;
Performance optimization;
Marketing attribution.

Additional details may be provided in our Cookie Policy.

12. Children's Privacy

FTA Channel is not intended for children under 18 years of age. We do not knowingly collect personal data from minors without lawful authorization. If we become aware that personal data from minors has been collected improperly, we will take appropriate action to remove such information.

13. Third-Party Services

The Platform may contain links or integrations with third-party services. FTA Channel is not responsible for the privacy practices of external services, websites, channels, or providers. Users are encouraged to review third-party privacy policies independently.

14. Data Protection Contact

For privacy-related requests, data access requests, correction requests, deletion requests, or regulatory inquiries, contact: Data Protection Contact, FTA Channel.

Email: info@fta.channel

15. Changes to This Policy

FTA Channel may update this Privacy Policy periodically. Updated versions become effective upon publication. Continued use of the Platform after publication constitutes acceptance of the revised Privacy Policy.

16. Governing Framework

This Privacy Policy is designed to support compliance with applicable privacy and data protection regulations, including where relevant:

GDPR;
LGPD;
CCPA;
Applicable international privacy frameworks.

Specific legal obligations may vary depending on jurisdiction.

By using FTA Channel, you acknowledge that you have read and understood this Privacy Policy.