This Refund and Cancellation Policy governs subscription cancellations, billing disputes, refunds, and service termination for FTA Channel. By subscribing to FTA Channel, you agree to this Policy.
1. Subscription Model
FTA Channel operates under a recurring subscription model. Current subscription fee: USD 1.00 per month. Subscriptions renew automatically every billing cycle unless canceled before renewal. The subscription fee grants access to FTA Channel's technology services, including:
- channel catalog access;
- discovery tools;
- search functionality;
- automated updates;
- platform infrastructure;
- technical support.
The subscription fee does not represent payment for channel content or broadcasting rights.
2. Cancellation Policy
Subscribers may cancel their subscription at any time. Cancellation may be performed through:
- account settings;
- billing portal;
- authorized support channels;
- customer service.
Cancellation prevents future recurring charges. Cancellation does not retroactively reverse charges already processed.
3. Effect of Cancellation
After cancellation:
- recurring billing stops;
- access remains active until the end of the paid billing period;
- no additional monthly charges will occur unless the subscription is reactivated.
FTA Channel does not provide prorated refunds for unused subscription time.
4. Refund Policy
All subscription payments are generally non-refundable. Because FTA Channel provides immediate access to digital services, refunds are not automatically granted after successful payment. No refunds are issued for:
- partial usage;
- non-usage;
- dissatisfaction with catalog;
- channel unavailability;
- personal preference;
- forgotten cancellation;
- accidental non-use.
5. Exceptions
Refunds may be considered at FTA Channel's sole discretion in exceptional circumstances, including:
- duplicate billing;
- technical billing errors;
- unauthorized transactions;
- verified payment processor failures;
- fraud confirmed after investigation.
FTA Channel reserves the right to request documentation before approving refunds. Approval of a refund in one case does not create precedent.
6. Billing Disputes
If you believe you were charged incorrectly, you should contact FTA Channel before initiating a chargeback or payment dispute. Users are encouraged to contact info@fta.channel with relevant billing information.
FTA Channel will investigate billing disputes in good faith.
7. Chargebacks
Fraudulent or abusive chargebacks are prohibited. FTA Channel reserves the right to:
- suspend accounts;
- terminate service;
- restrict future subscriptions;
- contest invalid disputes;
- provide evidence to payment processors.
Repeated abusive chargebacks may result in permanent restriction.
8. Payment Processor Disputes
Refund processing times may vary depending on:
- Stripe;
- card issuers;
- banking institutions;
- payment networks.
FTA Channel does not control third-party banking settlement timelines.
9. Policy Changes
FTA Channel reserves the right to modify this Policy at any time. Updated versions become effective upon publication.
10. Contact
For cancellations, billing questions, or refund requests: FTA Channel Billing Department.
Email: info@fta.channel
By subscribing to FTA Channel, you acknowledge and agree to this Refund and Cancellation Policy.